2023 Gateway to Solar FAQ

Q: I’m a student, do you have student pricing?
A: Yes, we offer discounted student pricing. Please email conference@mnseia.org to receive the discount code. Alternatively, we also welcome volunteers!

Q: How do I know if my company is a MnSEIA member to receive the discounted member ticket pricing?
A: All current MnSEIA members are listed on our website here. Please only select the member ticket if your company is a current, paid MnSEIA member.

Q: I want to transfer my ticket to a team member, can I do this?
A: Please email conference@mnseia.org with the name and email address of the currently registered attendee as well as the name, email address, job title, and dietary restrictions of the new attendee.

Substitutions are allowed for individuals within the same company, substituting multiple individuals is not permitted for a single pass.

Q: Can I buy a walk-up/day-of ticket at the Conference?
A: We encourage purchasing tickets ahead of time so we have accurate head counts for food. However, you can buy a ticket day-of at the MnSEIA desk for an additional fee.

Q: I need to cancel my Gateway ticket, what happens next?
A: Our cancellation policy is:

• Substitutions are allowed by individuals within the same company, prior to the event or onsite. Substituting multiple individuals is not permitted for a single pass.
• Cancellation requests by September 9, 2023 will be eligible for a 50% refund.
• Cancellation requests after September 9, 2023 will not be eligible for a refund.
• Cancellation of a registration does not cancel an attendee’s hotel reservation. Individuals are responsible for canceling their own hotel reservations.
• All registration cancellations must be submitted in writing to conference@mnseia.org. The date of email cancellation request will be considered the cancel date.
• Requests for refunds received by September 9, 2023 will be processed after completion of the event.
• In the event the conference is cancelled outright, MnSEIA’s liability is limited to the refund of the conference registration only.
• In the event an in-person conference is cancelled, the event may switch to a digital format. MnSEIA will provide a digital sponsorship package that is commensurate with the original sponsorship package. Any excess dollars will be refunded after the conference or can be moved to a 2024 Gateway to Solar conference sponsorship.

Q: How do I register/purchase a sponsorship?
A: You can pay online for tickets and sponsorships here. Please email conference@mnseia.org with questions or to request an invoice.

Q: What do conference sponsors receive?
A: Gateway sponsors can expect:

• Complete pre-registered and post-conference attendee list (sent in September.)
• All attendee tickets include full access to meals (breakfast and lunch offered each day,) the Welcome & Closing Receptions, the exhibit/sponsor area, keynotes, breakout sessions, and NABCEP training courses. We don’t have “exhibit only/booth only” tickets.
• Logo placement on MnSEIA’s website, conference app, social media, and the sponsor reel at the event.
• “Sponsor Marketing Toolkit” with event graphics, sample social media posts, and more.
• Two full days of networking with our 500+ attendees. See our 2022 attendees here.
• Access to private conference rooms for meetings and business deals.
• WiFi access for your attendees.

Q: What should I expect at my exhibit table?
A: If your sponsorship package includes an exhibit table, here’s what to expect:

• 6 foot table
• 1 black tablecloth
• 2 chairs
• WiFi access for your attendees
• Ability to order power and technology through Encore
• Note: There is no pipe and drape

Q: Who attends the Gateway to Solar Conference?
A: 2022 was our largest conference yet with over 500 attendees and we're expecting an even bigger event this year! View last year's attendee list here.

Q: Will I receive an attendee list?
A: Sponsors will receive a complete attendee list in September and post-conference.

Q: Where can I find an exhibitor information packet?
A: The exhibitor info packet will be available soon. This will include information on technology requests, shipping, and a sponsor checklist.

Q: How do I register my attendees?
A: You'll receive a code to register your attendees with your exhibitor information packet.

Q: What's my exhibit table number?
A: MnSEIA does not send out pre-assigned table placements. When you check-in to set-up your exhibitor space, we will direct you to your table at this time. 

Q: Where can my attendees stay?
A: MnSEIA has a discounted room block at the InterContinental that can be reserved here by September 8, 2023. Learn more about the venue here.

MnSEIA is committed to providing a friendly, safe and welcoming environment for all, regardless of gender, sexual orientation, ability, race, ethnicity, religion, national origin, or other protected characteristics. We expect all attendees, media, speakers, volunteers, venue staff, and exhibitors to help us ensure a safe and positive experience for everyone. This Code of Conduct outlines our expectations for behavior, as well as the consequences for unacceptable behavior. 

CODE OF ETHICAL CONDUCT: Be considerate, respectful, and collaborative. Refrain from demeaning, discriminatory, or harassing behavior and speech. Be mindful of your surroundings 
and of your fellow participants. Alert event venue security or MnSEIA staff if you notice a dangerous or harassing situation or someone in distress. 

UNACCEPTABLE CONDUCT: All who participate in the event deserve respectful treatment, regardless of the capacity in which they are attending. Unacceptable behaviors include: intimidating, harassing, abusive, discriminatory, derogatory, or demeaning conduct by any attendee, speaker, partner, exhibitor, or volunteer of the event or related event activities. MnSEIA defines harassment to include: offensive verbal comments related to gender, sexual orientation, race, religion, national origin, gender identity, or disability; use of nudity and/or sexual images in public spaces (including presentation slides); deliberate intimidation, stalking or unwelcome following; harassing photography or recording; sustained disruption of talks or other events; unwelcome physical contact or sexual attention. Attendees often combine professional activities with social interaction and while MnSEIA encourages such networking and strengthening of connections between participants, MnSEIA reserves the right to remove anyone whose social attentions become unwelcome to an attendee or exhibitor, who appears inebriated and who engages in conduct that interferes with the ability of other attendees and/or exhibitors to participate in and enjoy the event. Event participants are not permitted to bring firearms to the event. 

CONSEQUENCES OF UNACCEPTABLE BEHAVIOR: Unacceptable behavior will not be tolerated at the events whether by (including but not limited to) attendees, media, speakers, volunteers, organizers, venue staff, sponsors, or exhibitors. Anyone asked to stop unacceptable behavior is expected to comply immediately. MnSEIA, at its discretion, may bar those who violate this code from continued attendance or participation in some or all of the events, without refund of any fees paid, and may in appropriate circumstances bar violators of this code from attendance or participation of future events.